Privacy Policy

1. Information We Collect

When you register for an ETS Stores account, we collect your name, surname, email address, and phone number. When you place orders, we collect order details including product selections, quantities, design files you upload, and delivery information (cargo codes or recipient addresses depending on delivery type).

We also collect technical information automatically, such as your IP address, browser type, and pages visited, to help us improve the Platform and ensure security.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and fulfill your print-on-demand orders
• Manage your wallet balance and transaction history
• Communicate with you about your orders, account, and platform updates
• Send transactional emails (order confirmations, status updates, password resets)
• Verify your email address during registration
• Prevent fraud and enforce our terms of service
• Improve the Platform and user experience

3. Data Sharing

ETS Stores does not sell your personal information to third parties. We share your data only in the following limited circumstances:

• Shipping carriers: We share delivery addresses and recipient information with cargo carriers to ship your orders.
• Email service: We use Resend to send transactional emails. Your email address is shared with this provider solely for email delivery.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

4. Data Security

We take reasonable measures to protect your personal information. Passwords are hashed using bcrypt before storage. Authentication sessions use encrypted JWT tokens. Rate limiting is applied to login and registration endpoints to prevent brute-force attacks.

Design files you upload are stored on our servers and are accessible only through authenticated requests. While we implement industry-standard security practices, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you through your account dashboard
• Update your personal information through your profile settings
• Request deletion of your account and associated data by contacting support
• Receive a copy of your data upon request

To exercise any of these rights, please contact us at etsstorescompany@gmail.com.

6. Cookies

The Platform uses essential cookies and local storage to maintain your session, store authentication tokens, and manage your shopping cart. These are necessary for the Platform to function and cannot be disabled. We do not use third-party tracking or advertising cookies.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at etsstorescompany@gmail.com.